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Standard Operating Procedures for tourism sector in Uganda during Corvid19

The Ministry of Tourism, Wildlife and Antiquities (MTWA) and the Uganda Tourism Board (UTB) have designed a protocol on the preparedness and response for Covid-19 outbreak for the tourism and hospitality industry in Uganda mainly to assist and guide tourism and hospitality enterprises along the tourism value chain during the Covid 19 -post lockdown.

The Board strongly recommends that tourism and hospitality enterprises along the chain follow these guidelines to be a part of the mitigation and recovery mission for the betterment of the tourism industry.

The management of the hospitality enterprises must educate all categories of staff of the critical importance of these procedures designed to make sector operations safe for both guests and staff. It must also be noted that any instructions issued by the government from time to time should be binding.

 

Tourist Accommodation Establishments:

Tourist accommodation establishments are susceptible to the contagion because they are visited by large numbers of people from different geographical horizons who interact among themselves, management and with employees.

Attention should be made to the aspects of lodging and other services like food and beverage, cleaning and the interactions specific to these establishments (guest-guest, guest-staff, and staff-staff).

Social distancing measures, hand cleaning, and respiratory hygiene in an accommodation facility:

Social distancing measures together with frequent hand hygiene and respiratory etiquette are the main measures to prevent transmission of COVID-19. Although it is probable that guests are already familiar with these measures, they should be reminded as a form of hospitality.

The following measures that have been communicated by the Ministry of Health, Local Health Authorities and World Health Organization should be strictly adhered to all times:

  • Social distancing includes refraining from hugging & shaking hands with guests as well as among fellow staff. It involves maintaining a distance of at least 1m (3 ft.) and avoiding anyone who is coughing or sneezing.
  • Hand hygiene means regularly and thoroughly cleaning hands with an alcohol-based hand rub or washing them with soap and water. Also avoid touching eyes, nose, and mouth. Hand disinfection is indicated after exchanging objects (money, credit cards) with guests.
  • Respiratory etiquette means covering mouth and nose with bent elbow or tissue when coughing or sneezing. The used tissue should be disposed of immediately in a bin with a lid
  • All indoor areas such as entrance lobbies, corridors and staircases, escalators, elevators, security guard booths, office rooms, meeting rooms, cafeteria should be mopped with a disinfectant (1% sodium hypochlorite orphenolic disinfectants).
  • For metallic surfaces like door handles, security locks, keys etc. 70% alcohol can be used to wipe down surfaces where the use of bleach is not suitable
  • Kindly refer to the WHO guidelines, central government and local health authorities for additional information on appropriate disinfectants
  • Based on the projected occupancy levels the hotel may define/pre-plan the operational timings of each of the areas and convey to the guests accordingly.

For Information You can view STANDARD OPERATING PROCEDURES FOR THE HOSPITALITY ENTERPRISES DURING THE COVID-19 OUTBREAK

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Customer Reviews

Ngoni Safaris Uganda

Customer Reviews

Justo Nov 18, 2019

Safaribookings
I went on an 11 day safari visiting Kampala, Jinja, Lake Mburo NP, Bwindi NP, Queen Elizabeth NP and Kibale NP. Communications with Ngoni were prompt and easy from the start. As soon as I made my booking, Sedrick contacted me through WhatsApp and guided me through the rest of the process. Leading up to the tour he made sure I was well-prepared to begin. He was always very clear and friendly. Service was exceptional. I had the pleasure of going on this safari with three members of Ngoni's staff - Sedrick, Nelson and Joel. These guys made my comfort their priority from the moment we met. Whether it was checking if I was okay with the accommodations or making sure I always had a bottle of water, I always felt like I was being well taken care of. Nelson is an excellent guide. His knowledge about the flora and fauna of Uganda was extensive, always able to answer any questions I had and was eager to teach - it's obvious that he has a great love for his country and it's environment and is eager to share this love with his clients. My experience with Ngoni and Uganda surpassed all expectations I had. Absolutely amazing, and thanks to the guys at Ngoni it feels like a new home - can't wait to come back and visit. Webale, brothers!

Stephany Aug 13, 2019

https://www.safaribookings.com/operator/t17733
Sedrick was unique and stood out from the rest in the high quality communication he provided since the first inquiry. He called me to provide information about the itinerary and see if I had any questions even before booking the tour. We communicated through WhatsApp for any other questions that came to mind after that call. After picking me up from the airport, he and Pilot (additional tour guide) provided plenty of information about the country to give me some context and we started our long drive to the impenetrable forest. The food was delicious with many options; the accommodation was very clean with exceptional service; and the transportation from Entebbe to Bwindi park was very comfortable (although long). As a solo female traveler, both tour guides (Sedrick and Pilot) did an exceptional job at enduring I accomplished everything intended to in Uganda, and always made me feel safe. I highly recommend to book your safari with this company because the quality and professionalism will not let you down.

Shakira Dec 14, 2018

Ngoni safaris uganda is the best tour operator in Uganda. A few weeks back we traveled to Bwindi impenetrable with sedrick to explore the beauty that is Uganda. This company took care of us . with most comfortable car , Great guide .We highly recommend it to the next travelers

Winnie Dec 19, 2018

https://www.safaribookings.com/operator/t17733
I was going on a gorilla safari with my friend and this was going to be the first ever safari for the both of us. Luckily, the communication with the office was super easy and we got answers to all of the questions we needed. The driver / guide (Sedrick) was very professional and funny and made our time very pleasant. Also, he had a proper knowledge of the local area close to the Mgahinga national park and he promptly spoke some 7 languages which we thought was super positive. The safari was surely the highlight of out East African trip!

Ritah Jan 2, 2019

https://www.safaribookings.com/operator/t17733
My Team and I did a five day trip, including Ziwa Rhino Sanctuary, Murchison Falls and Kidepo. It was truly an incredible experience. Our guide, Sedrick, was knowledgeable, skilled in driving in some challenging settings and just plain fun to hang out with for five days. The lodging was perfect, especially Savannah Lodge. The tents and beds were high quality. The views were spectacular. Meals were delicious and varied. I recommend Ngoni safaris Uganda with all my heart and soul!

Pilot May 28, 2019

https://www.safaribookings.com/operator/t17733
Our six days trip was amazing. The driver/guide had an incredible knowledge of animal and bird-life and are so interesting to talk to. His driving skills through lashing rain and massive puddles was admirable! The cooks managed to produce varied and delicious meals from the kitchen, which we ate both at accommodation or roadside when we were travelling from one place to another . At all times we felt safe and well-looked after. All in all, an incredible experience, due not only to the abundance of wildlife we were lucky enough to see, but also to the great efforts put to have our Safari a better one . The safari was full of fun. Traveling with ngoni safaris is my life time memorable experience and I highly recommend it to travellers who would love to visit uganda or EastAfrica for holidays, vacations or Adventure.. Even five stars are too small .